The Spine Services Line Navigator is responsible for coordinating spine patients through the various levels of Casa Colina’s Spine Program. This position will be the liaison between physicians, therapists, other physician specialists and patients.
The goal of the Spine Program is to help support patients’ speedy return to work and day-to-day life. The ideal candidate will be a patient advocate who assists patients as they navigate through the complete medical and rehabilitation continuum care at Casa Colina Hospital.
The Spine Services Line Navigator will be the key professional who handles inquires related to back and neck problems. This will include: responding to consumer inquiries regarding back and neck pain and tracking this information in a database system, provide marketing support, , assess patients’ needs and provide medical advice based on clinical experience, judgment and computerized clinical protocols. The Navigator will be available as the direct contact for patients in the Spine Program.
The strategic goal of the Spine Program is to position Casa Colina as the premier, regional referral source for complex spine problems and to provide expert advice for patients with neck and back pain. The Spine Services Line Navigator will serve as the day-to-day lead within the Spine Program and supervise and engage in the development, implementation, and organization of the program. He/she is responsible for all program management which includes: report generation and review, process improvement, outcome data oversight management, patient satisfaction, patient care coordination and administrative activities.
This position will also be responsible for positive business referral relationships by networking, providing educational lunches to case managers and other referral sources, and promotional efforts such as: handling direct mail letters to physicians, case managers, rehab nurses, insurance adjusters, large employers; and managed care contracts and health insurance companies across the region.
The ideal candidate will possess:
Valid and current California Registered Nurse (RN) license.
Graduate from accredited school of nursing., BSN strongly preferred.
American Heart Association (AHA) Basic Life Support (BLS) Certification.
Minimum two (2) years current clinical experience as an RN in an acute care setting required.
Prefer (1) Year of experience in advanced training in spine.
Experience with neurospine or othrospine services is a plus.
Experience in working with surgeons and other physician specialties as appropriate; demonstrated ability to develop positive relationships with physicians, staff and patients; experience in process improvement and achieving results; experience in leading a team, and experience in gathering and analyzing data.
Knowledge of regulatory standards including CMS and TJC required
Demonstrated experience in education and program development.
Demonstrated effectiveness in program management, patient teaching and education in a formal and informal setting.
Knowledge of Microsoft Office (Microsoft PowerPoint, Excel, Word, etc.).
Should have exemplary oral and written communication and assessment skills. Fluency in Spanish is a plus.
Understanding of insurance payors a plus.
Internal Number: 6108
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