The Quality Safety and Value Service's Patient Safety Manager serves as the expert and provide oversight of the ECHCS Patient Safety Program throughout the facilities and affiliated CBOCs. The Patient Safety Manager is responsible for the administration of the Program, ensuring compliance with VHA and Network Directives, as well as laws and regulatory standards pertaining to the Program, including those laws and regulatory standards from the community outside of the purview of the VA. The Patient Safety Manager is a consultant to the Executive Leadership Team (ELT) and employees on patient safety related issues. The Nurse promotes the organization's mission, vision, and values; assists the staff to be in compliance with customer service, Just Culture, standards and VA policies and procedures. The Patient Safety Manager provides guidance related to patient safety issues, shares lessons learned through appropriate communication channels and involves all members of the health care team in identifying problems, collecting and analyzing data, and resolving care problems of individuals or groups. The Nurse develops and maintains expertise and/or certification in the area of quality improvement and patient safety management. The Patient Safety Manager effectively utilizes a variety of program level electronic databases. The Patient Safety Manager is required to provide comprehensive reporting and analysis of all programmatic outcomes and make recommendations to top management. The incumbent must be an effective communicator and collaborate with non-VA facilities as well as VA health care professionals and administrators. The incumbent must be knowledgeable of current VA guidelines, policies, Federal regulations, and laws. The incumbent must possess advanced public speaking skills and the ability to communicate effectively, both orally and in writing, with a wide variety of individuals and organizations. The Patient Safety Manager must be capable of providing strong leadership, demonstrate expertise in the role of the administrator and program specialist, and be comfortable in the role of educator, and direct service provider. These responsibilities will be dictated by the needs of the program and may change as the program progresses. Work duties performed include, but are not limited to: applies the nursing process to systems or processes to improve care; demonstrates leadership by involving others in improving care; supports and enhances client self-determination; serves as a resource for clients and staff in resolving ethical issues; identifies and assesses resource utilization and safety issues taking appropriate action; acquires knowledge and skills to maintain expertise in areas of practice; participates in educational activities to improve clinical knowledge and enhance role performance; evaluates practice of self and others using professional standards, relevant statutes, and regulations, and takes action to improve performance; uses the group process to identify, analyze, and resolve care problems; educates colleagues and/or students and serves as a preceptor and/or mentor; initiates/participates in quality improvement activities that result in improved outcomes; uses a body of research to validate and/or change work group practice; Is responsible for the day to day operation of the Patient Safety Program; Ensures that quality control mechanisms are in place, reports adverse events, makes recommendations for peer review, and prepares issue briefs as requested; Attends recurring, routine staff meetings; Is responsible for performance improvement and documentation audits; Strives to achieve targets for annual ECF performance measures and monitors within scope of responsibility. Work Schedule: Mon-Fri, 0730-1600 Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.